Operating Company:
Gran-C Inc.

Representative:
Kazuhiro Obara

Location:
3F VORT Shinjuku Gyoen 2-3-11, Shinjuku, Shinjuku-ku, Tokyo 160-0022

Email Address:
support@kawaii-esim.com

Website URL:
https://kawaii-esim.com/

Business Hours:
10:00 AM to 7:00 PM Japan Time (excluding weekends, public holidays, and year-end/New Year holidays)

Product Sales Price:
The price listed on each product’s introduction page will be applied.

Additional Fees (besides product cost):
Consumption tax

Product Delivery Time:
The necessary eSIM profile information will be sent via email on the same day.

Payment Methods:
- Credit Card Payment (VISA, MasterCard, American Express, JCB, Diners Club, DISCOVER)
- PayPal

Payment Timing:
At the time of purchase

Overseas Usage:
Available

Defective Products & Cancellations:
Cancellations, returns, and refunds due to customer reasons are not accepted. If there is a defect or issue with the service, it will be handled according to the conditions specified in Chapter 13 of the Terms of Use.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

In case of any issues, please contact us at the following email address:
support@kawaii-esim.com
Technical support will respond within 24 hours.