Operating Company:
Gran-C Inc.

Representative:
Kazuhiro Obara

Location:
3F VORT Shinjuku Gyoen 2-3-11, Shinjuku, Shinjuku-ku, Tokyo 160-0022

Email Address:
support@kawaii-esim.com

Website URL:
https://kawaii-esim.com/

Business Hours:
10:00 AM to 7:00 PM Japan Time (excluding weekends, public holidays, and year-end/New Year holidays)

Product Sales Price:
The price listed on each product’s introduction page will be applied.
For convenience store payments, a handling fee of 190 yen will be charged.

Additional Fees (besides product cost):
1) Consumption tax
2) Handling fee (only for convenience store payments)

Product Delivery Time:
The necessary eSIM profile information will be sent via email on the same day.

Payment Methods:
- Credit Card Payment (VISA, MasterCard, American Express, JCB, Diners Club, DISCOVER)
- Convenience Store Payment (Seven-Eleven, FamilyMart, Lawson, MiniStop, Daily Yamazaki, Seicomart)

Payment Timing:
At the time of purchase

Overseas Usage:
Available

Payment Methods:
Various credit cards (VISA, MasterCard, American Express, JCB, Diners Club, DISCOVER)

Defective Products & Cancellations:
Cancellations, returns, and refunds due to customer reasons are not accepted. If there is a defect or issue with the service, it will be handled according to the conditions specified in Chapter 13 of the Terms of Use.

In case of any issues, please contact us at the following email address:
support@kawaii-esim.com
Technical support will respond within 24 hours.