Profile Settings (android)

If you're unable to watch the tutorial video due to internet issues, please download the PDF file of the tutorial for offline access.

Before Use

To read the QR code, it will be smoother to have a computer or another smartphone separate from the android device you are using.

An internet connection is required for the setup. Please complete the setup before traveling abroad.

Make sure to unlock the SIM lock

There is generally no problem with low-cost SIMs (MVNO) as they are usually unlocked. Also, devices sold after October 1, 2021, are SIM unlocked, so there is no problem.

If you have any questions or concerns that do not apply to the above, please contact your carrier."

Compatible Devices

List of Android devices compatible with eSIM:

Galaxy S23 / S23+ / S23 Ultra
Galaxy S22 / S22+ / S22 Ultra
Galaxy S21 / S21+ / S21 Ultra
Galaxy S20 / S20+ / S20 Ultra
Galaxy Z Fold5 / Z Flip5
Galaxy Z Fold4 / Flip4
Galaxy Z Fold3 / Flip3
Galaxy Z Fold2
Galaxy Z Flip 5G
Galaxy Z Flip
Galaxy Fold
Galaxy A23 5G
Galaxy A54 5G
Galaxy Note20 / Note20 Ultra

AQUOS wish/wish2/wish3
Aquos R8/R8 Pro
AQUOS R7
AQUOS zero6
AQUOS Sense 7/7 plus
AQUOS sense6/6s
AQUOS sense4 lite

Simple Sumaho6

Xperia 10 V
Xperia 5 V
Xperia 1 V
Xperia 10 IV
Xperia 5 IV
Xperia 1 IV
Xperia Ace III
Xperia 10 III Lite

OPPO A55s 5G
OPPO Find X5/X5 Pro
OPPO Find X3 Pro
OPPO Reno10 Pro 5G
OPPO Reno9 A
OPPO Reno5 A
OPPO A73

Google Pixel Fold
Google Pixel 7/7 Pro/7a
Google Pixel 6/6 Pro/6a
Google Pixel 5/5a(5G)
Google Pixel 4a/4a(5G)/4/4 XL

HUAWEI P40
HUAWEI P40 Pro 5G
HUAWEI Mate 40 Pro

Xiaomi 12T Pro

Redmi Note 11 Pro 5G
Redmi Note 10T [as of November 2023]

Step 1

To check if your device supports eSIM, dial '*#06#'.
If an EID number is displayed, your device is compatible. If no EID number is displayed, please check the supported devices page.

Compatible Devices

Step 2

In 'Settings' on your Android device, tap 'Mobile Network'.

Step 3

Tap 'eSIM'.

Step 4

Turn on the eSIM and tap 'Enable'.

Step 5

Tap 'Add eSIM'.

Step 6

Tap 'Next'.

Step 7

Scan the QR code.

Note: It is recommended to use the default camera rather than a QR code app.

If the camera is broken, if you don't have another device, or if you couldn't print it out in time:

1. Tap 'Need Help'.

2. Tap 'Enter it manually' and enter the activation code.

Note: This is attached to the email from eSIM-san.

Step 8

Tap 'Set up'.

Note: Depending on the network speed, this may take a few minutes.

Once it's done setting up, tap 'Settings' and it will direct you back in Settings.

Step 9

In eSIM, tap the '︙' and then tap "Enable."

Step 10

Tap 'Yes'.

Step 11

Tap 'Cancel'.

Note: There's no need to make changes as you are setting this up before traveling.

After traveling, please follow the settings below:

Roaming Settings

When using data communication by utilizing the local carrier’s network while staying abroad.

APN Settings

If you cannot connect even after setting up before or after traveling.

Roaming/APN Settings

Frequently Asked Questions

If you have any inquiries about our eSIM and services, as well as encountering any issues like
activating your eSIM and connection problems, you can check this section to resolve the problem!

I cannot activate it.

First, please try restarting your device.

If the connection still doesn't work, there might be a temporary issue with the Wi-Fi network.

Please try again after some time, or connect to a stable Wi-Fi network if there are multiple routers."

eSIM profile is not downloading.

If the eSIM profile has not been downloaded, please attempt the download again.

If the eSIM profile has already been downloaded, do not delete it.

SIM lock is not unlocked.

If the SIM lock on your device has not been unlocked, you can unlock it by going through the process on the website or at the store of the carrier from which you purchased the device.