1. Introduction
Gran-C Inc (hereinafter referred to as "the Company") collects, uses, and stores personal information such as the name, address, and email address of customers obtained through the use of various services provided by the Company.
This privacy policy explains how the Company collects, uses, and provides personal information, as well as the rights of individuals regarding their personal information.
2. Collection of Personal Information
The Company may ask for personal information such as name, date of birth, address, phone number, email address, bank account number, and credit card number when using the Company’s various services. The Company mainly obtains personal information (including information related to individuals) through the following methods and uses and stores such information as personal data.
- Direct Collection from the Individual
The Company collects all information provided by customers, including their name (including phonetic characters), address, phone number, email address, and credit card information. - Collection Related to Service Use
The Company collects information related to the purchase of products and information about communication (usage date, usage time, data usage, country of use) when customers use the Company's services.
3. Purpose of Use of Collected Personal Information
The Company uses personal information for the following purposes:
- To provide and operate the Company's services
- To respond to customer inquiries
- To provide after-sales service
- To provide customers with various information such as newsletters
- To provide information about service maintenance, important notices, etc., via email, postal mail, or phone
- To conduct investigations and operations related to incidents involving services (product defects, system failures, etc.)
- To allow customers to view, modify, or delete their registered information and view their usage status
- To handle information related to billing, payment status, and payment methods
- To identify customers attempting to use services for fraudulent or improper purposes and to prevent unauthorized contracts, improper use, and non-payment, as well as to conduct investigations when such incidents occur
- To handle information related to communication history, such as start time, end time, and duration of communication
- To handle information related to the location when using various services
- To provide information services related to various services offered by the Company and its business partners (including services other than communication services)
- For purposes incidental to the above purposes
4. Changes in Purpose of Use
The Company may change the purpose of use of personal information only when the new purpose is reasonably related to the original purpose.
If the purpose of use of personal information is changed, the Company will notify customers of the change or publish it on the Company’s website through a prescribed method.
5. Provision of Personal Information to Third Parties
The Company will not provide personal information to third parties without the consent of the customer, except in the following cases, where it may be provided to affiliates, strategic partners, agents, third parties, or other related parties for the purpose of improving or enhancing services:
- When it is necessary to protect a person’s life, body, or property and it is difficult to obtain the customer’s consent
- When it is particularly necessary for the improvement of public health or the promotion of the sound development of children, and it is difficult to obtain the customer’s consent
- When it is necessary to cooperate with a national agency, local government, or a person entrusted by them in performing the duties prescribed by law, and obtaining the customer’s consent may hinder the performance of those duties
- When the handling of personal information is entrusted within the necessary scope for achieving the purpose of use
6. Management of Personal Information
The Company will take appropriate and necessary measures to prevent the leakage, damage, or loss of personal information and to prevent unauthorized or improper access. The Company will also provide appropriate supervision to employees involved in services regarding the handling of personal information.
7. Disclosure of Personal Information
If a customer requests the disclosure of their personal information, the Company will promptly respond after confirming that the requester is the individual concerned. However, the Company may not respond to disclosure requests if required by law. A fee of 1,100 yen (tax included) per request will be charged for the disclosure of personal information.
The disclosure process requires the following documents and must be submitted by mail:
- "Personal Information Disclosure Request Form" (please fill out the required information)
- Identity verification documents
- The "Personal Information Disclosure Request Form" can be requested through the inquiry form (email address). Once you have prepared the necessary documents, please mail them to the following address.
Customers are responsible for the postage costs to the Company.
(Mailing Address)
Gran-C Inc. Attention: Kawaii eSIM
Shinjuku Gyoen 3F, 2-3-11 Shinjuku, Shinjuku-ku, Tokyo 160-0022
8. Correction and Deletion of Personal Information
If a customer requests the correction, addition, deletion, or suspension of use (hereinafter referred to as "corrections, etc.") of their personal information, the Company will confirm the requester’s identity, investigate whether the request is necessary, and take reasonable measures to address any discrepancies with the information.
9. Changes to the Privacy Policy
The content of this privacy policy may be changed without the consent or notice of customers, except as otherwise provided by law or in this policy. The revised policy will take effect when displayed on the Company's website.
10. Inquiries Regarding the Handling of Personal Information
For inquiries regarding the Company’s handling of personal information, please contact the following:
Please note that we do not accept direct visits to the Company.
Address: VORT Shinjuku Gyoen 3F, 2-3-11 Shinjuku, Shinjuku-ku, Tokyo 160-0022
Company Name: Gran-C Inc.
Department in Charge: eSIM Business Department
Email Address: support@kawaii-esim.com
Hours: 10:00 - 19:00 on weekdays (excluding weekends, holidays, and the year-end/New Year holidays)