If you have any inquiries about our eSIM and services, as well as encountering any issues like activating your eSIM and connection problems, you can check this section to resolve the problem!
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I have not received my order by e-mail.
Depending on the email carrier you are using, you may not be able to receive the email, or it may have been sorted into your spam folder. Please check your email settings and your spam folder. If you still cannot find it, please contact our official LINE account.
Are there any initial fees?
No, there is no initial fee.
When do I have to apply by?
We will send you the eSIM profile information you need to set up the service by email on the same day. You can start using the service as soon as the same day you apply.
Can I check my capacity usage?
No, it is not available at this time. We are planning to prepare for this in the future.
Can you issue a receipt?
Please download the receipt from the order completion screen or the purchase completion e-mail.
What payment methods do you accept?
Credit card payment (VISA, MasterCard, American Express, JCB, DinersClub,)
Convenience store payment (Seven-Eleven, FamilyMart, Lawson, Ministop, Daily Yamazaki, Seicomart) Seicomart)
These two types of payment are as follows.
How do I check if my device is eSIM compatible?
Depending on the handset (model) you have, you may not be able to use eSIM due to the frequency band or communication environment in your country or region. Please see the guaranteed devices page for details."
Can I extend my subscription period or change my capacity?
No, it is not possible to extend the subscription period or change the capacity. Please apply for a new plan.
Can I change my plan or add a country after I have applied?
No, you cannot change your plan or add a country of use after you have applied. Please make a new application.
What if I want to use the service in more than one country?
We have a Round Trip Plan available. Please apply for that plan.
Is it possible to make phone calls?
No, you cannot make phone calls or use SMS as this is a data-only service. However, you can use the app for email, chat, and calls.
Do you offer a physical SIM?
No, we do not offer a physical SIM.
I can't activate.
Please try rebooting your device first. If you still cannot connect, your Wi-Fi network may be temporarily unstable. Please give it some time and try again, or if you have more than one router, try connecting to a stable Wi-Fi network and check.
The eSIM profile is not downloading.
If the eSIM profile is not downloaded, please download it again (iOS, Android). eSIM profile is already downloaded, do not delete it.
The SIM lock on the device is not unlocked.
If the SIM lock on your device is not unlocked, you can unlock the SIM lock by going to the web or store of the cell phone company where you purchased the device.
I can't connect to the line.
Please try turning on/off Airplane mode and restarting your device.
Please check your roaming and APN settings (iOS and Android) after traveling again.
If you still cannot connect, please contact us here. <!--Not yet available-->
I can't connect to 4G.
It may be difficult to grab 4G when using a 5G-enabled device.
iOS
Please note that there may be differences in the display depending on the version of iOS. Settings⮕Mobile Communications⮕Communication Options⮕Voice and Data⮕Check 4G or LTE
Android
Settings→Network and Internet→Mobile Network→Advanced Settings→Preferred Network Type→Check 4G/3G/GSM or LTE
Or
Settings→Connection→Mobile Network→Network Mode→Check 4G/3G/GSM (auto connect) or LTE
If you cannot connect after roaming/APN settings.
Please try turning on/off Airplane mode and restarting your device.
If you still cannot connect, please contact us here. <!--Not yet available-->